In the fierce market competition, it has to "services" as an important tool, because they understand that the so-called competition, is simply competing for customers, what does it go for? In todays society, in addition to product suitability, ornamental, quality and price, and that "service" card. Generally speaking, quality brands, price attractive service decided to credit. Businesses are more respectable service, find your location and straighten the relationships with customers--the issue of communication with customers. As we used to and experience, effective communication with customers, you need to have good communication skills, figuratively, is to play "three steps";1. Before making clear customers real needs.